STARS of Boston – Frequently Asked Questions
Welcome to the official FAQ page for STARS of Boston, your trusted source for fully furnished short-term rentals and extended-stay housing across Greater Boston. Here you'll find answers to common questions about booking, check-in procedures, amenities, policies, neighborhoods, and guest support.
Whether you are a visiting professional, a relocating family, or a medical traveler seeking a comfortable home near Boston's hospitals or universities - this page helps you make informed decisions and enjoy a seamless stay from arrival to departure.
🏠 Booking & Reservations
What is the minimum and maximum stay duration?
STARS of Boston furnished rentals offer flexible stay lengths. Some properties have a minimum of 2 nights, while others require 28 nights. Typically, there is no maximum stay duration, though this can vary by property.
How do I book a property?
To book, simply visit the property listing on our website and select Book Now to submit your reservation request. You can also call 617-855-9576 or email [email protected] for direct assistance or a booking link.
Are pets allowed in your properties?
Many of our properties are pet-friendly. Please refer to the listing for each property's pet policy or contact us to find available pet-approved homes.
Do you offer furnished housing near hospitals or universities?
Yes. STARS of Boston offers furnished rentals ideal for medical professionals, visiting scholars, and families. Many are located near the Longwood Medical Area, and local colleges such as Boston University, Harvard, MIT, and Northeastern University, providing easy access to hospitals, campuses, and public transit.
📋 Policies & Payments
What is your cancellation policy?
Cancellations made more than 90 days before check-in → 75% refund; 60–90 days → 50%; 30–60 days → 25%; within 30 days → no refund. We recommend purchasing travel insurance to cover unexpected changes.
Is there a minimum age requirement for guests?
The primary guest must usually be 21 or older. Guests 18 and older may be accepted under certain conditions - please contact us to discuss.
What payment methods do you accept?
We accept a wide variety of payment methods, including major credit cards, ACH bank transfer, and wire transfers. If you have a specific request (e.g., physical check, international wire), please reach out - we'll do our best to accommodate.
🧹 Housekeeping & Included Amenities
Do you provide cleaning services?
Yes. A standard cleaning is included at the end of each stay. Guests may request additional mid-stay cleanings for a fee.
What is included in the rental price?
The rental price includes essential utilities, Wi-Fi, and household amenities such as linens, towels, and kitchen essentials. Some properties offer additional features; please review each listing for details.
How often are the properties cleaned?
All units are professionally cleaned before arrival. For longer stays, optional weekly housekeeping is available at an affordable rate.
What amenities are included in the rentals?
STARS of Boston rentals are fully furnished homes designed for comfort and convenience. You can expect fresh linens and towels, snack baskets, robes, slippers, and fully equipped kitchens. Each unit includes smart TVs, streaming service, and high-speed Wi-Fi. Guest welcome books highlight local attractions and maps for easy exploration. Most of our units are close to public transportation and pet-friendly. Optional weekly housekeeping, rental parking, and 24-hour self-check-in make every stay seamless. We strive to provide everything needed for a memorable Boston stay.
🚗 Parking & Access
Is there parking available?
Many properties include on-site or nearby parking - some free, others for a fee. Check the individual listing or contact us for details.
What is the check-in and check-out process?
You'll receive detailed digital access instructions before arrival, including your code for self-check-in. Standard check-in is 3 PM; check-out is 11 AM.
Do you offer late-night self-check-in?
Yes. Guests can arrive at any time with our secure 24-hour self-check-in system, perfect for red-eye flights or late arrivals.
💰 Rates, Deals & Special Requests
Do you offer any special deals or discounts?
Yes. STARS of Boston occasionally provides off-season promotions or extended-stay discounts. Subscribe to our newsletter or contact us for current offers.
Do you offer long-term rental discounts?
Monthly pricing is always lower than nightly rates, offering excellent value for extended stays. If you're considering a long stay, contact us to explore available options.
Can I customize my stay with additional services?
Yes. We offer extras such as airport pickup, VIP services, and additional cleanings. Let us know your preferences - we'll tailor your experience.
Can I provide special requests for my stay?
Absolutely. Share any needs or preferences in advance, and our team will do its best to accommodate them.
Can I extend my stay month-to-month?
Yes. Extensions are often available - reach out early to secure your current unit or a comparable property nearby.
🧑⚕️💼 Families, Medical & Corporate Travelers
Are your properties suitable for families?
Yes. Many of our properties are family-friendly and designed to accommodate guests of all ages. Spacious layouts, full kitchens, and comfortable amenities make them ideal for families. Play packs or additional items can be provided on request.
Do you accommodate corporate travelers and relocation stays?
STARS of Boston provides turnkey housing for business travelers, relocations, and temporary assignments. Each unit includes high-speed Wi-Fi, smart TVs, and kitchens, giving professionals both convenience and comfort for short or extended stays.
Do you provide housing for traveling nurses and medical professionals?
Yes. STARS of Boston frequently hosts travel nurses, doctors, and healthcare professionals needing temporary housing near Boston's leading hospitals - including Massachusetts General, Brigham and Women's, Beth Israel Deaconess, and Boston Children's. A number of our furnished apartments are within minutes of the Longwood Medical Area, featuring flexible lease terms, and 24-hour self-check-in. Our responsive team ensures a restful, well-equipped home base for demanding medical schedules.
📍 Location & Local Insights
What local attractions are recommended for guests?
Boston offers a rich mix of history, art, food, and family-friendly experiences. Guests can walk the Freedom Trail, visit world-class museums, explore the Seaport waterfront, or enjoy local favorites like Fenway Park, Faneuil Hall, and the Boston Common. Every neighborhood has its own charm — from cobblestone streets and historic landmarks to modern dining and coastal views. Boston is one of America's most historic and walkable cities, offering a blend of world-famous landmarks, cultural institutions, and scenic waterfront experiences. Guests staying in furnished rentals across Boston enjoy easy access to museums, restaurants, and outdoor spaces that define the city's charm and character. Historic attractions such as the Freedom Trail, Old North Church, Paul Revere House, and USS Constitution Museum connect visitors to the roots of the American Revolution. The Massachusetts State House, Old South Meeting House, and Granary Burying Ground add depth to the city's story, while the Boston Common and Public Garden offer open green spaces and the beloved Swan Boats for a quintessential local experience. Art and culture thrive at the Museum of Fine Arts and the Isabella Stewart Gardner Museum, two of the most visited art museums in New England. In Cambridge, across the Charles River, visitors can explore Harvard Yard, Harvard Art Museums, and the MIT Museum for a glimpse into Boston's world of education and innovation. Family-friendly attractions include the New England Aquarium, Boston Children's Museum, and the hands-on exhibits at the Museum of Science. Boston Duck Tours, with their iconic amphibious vehicles, are a fun and memorable way to see the city's highlights by both land and water. Dining and shopping experiences abound in neighborhoods like the North End — Boston's "Little Italy," known for authentic Italian restaurants and pastry shops such as Mike's Pastry and Modern Pastry — and in the cobblestone marketplaces of Quincy Market and Faneuil Hall, filled with local food vendors and street performers. Visitors who enjoy high-end shopping and boutique browsing can walk along Newbury Street in Back Bay, visit Copley Place or the Prudential Center, or enjoy open-air dining at the Boston Seaport District, which also houses the Institute of Contemporary Art. Sports and entertainment play a central role in Boston life. Guests can attend a Red Sox game at Fenway Park, one of the oldest ballparks in Major League Baseball, or catch a concert or game at TD Garden, home to the Boston Celtics and Bruins. During the summer months, outdoor concerts and movie nights on the Charles River Esplanade and events at Boston Harbor make the city come alive. Nature lovers and day-trippers will find plenty nearby as well. The Boston Harbor Islands National and State Park offer scenic ferry rides, hiking trails, and historic lighthouses. Easy day trips include Salem (famous for its maritime and witch-trial history), Lexington and Concord (Revolutionary War sites), Cape Cod (beaches and seafood), and Newport, Rhode Island (Gilded Age mansions and ocean views). Boston's attractions appeal to every traveler — history enthusiasts, families, business visitors, and food lovers alike. Whether guests are exploring historic neighborhoods like Beacon Hill, enjoying the nightlife of the Seaport, or relaxing by the Charles River, the city's rich mix of history, art, and coastal beauty makes Boston a destination unlike any other.
Which neighborhoods do you serve?
Our portfolio spans Boston's most desirable areas - Back Bay, Beacon Hill, Brookline, Cambridge, Brighton, Dorchester, Newton, Longwood Medical Area, Fenway/Kenmore, Faneuil Hall/Quincy Market, the West End, and the South End - each offering unique charm, walkability, and access to shops, restaurants, and cultural landmarks.
📞 Contact & Support
How can I contact you if I have questions before booking?
Email [email protected] or call 617-855-9576. Our team will gladly answer questions and help you choose the perfect property.
What is your guest-support availability?
Our customer-service team is available 20 hours a day, 7 days a week, with dedicated emergency coverage during the remaining hours. You'll always reach a real person when you need assistance.
🌟 About STARS of Boston
Premium Furnished Rentals • Personalized Service • Prime Boston Locations
STARS of Boston offers fully furnished short-term rentals across Greater Boston, designed for comfort, flexibility, and style. STARS of Boston stands out in the Boston rental market through an unwavering commitment to exceptional guest experiences. We specialize in corporate housing, family-friendly accommodations, relocation stays, and medical and academic travel, serving guests who need a trusted home base for short- and extended-term visits. Each apartment or home is professionally managed and fully equipped, featuring high-speed Wi-Fi, smart TVs, and fully stocked kitchens ideal for longer stays; many residences also include in-unit or on-site laundry. Properties are maintained to boutique-hotel standards and enhanced with thoughtful touches such as welcome baskets, premium linens, robes, slippers, and detailed digital guidebooks. Our furnished rentals are located in Boston's most desirable neighborhoods - including Back Bay, Brookline, Beacon Hill, Fenway-Kenmore, South End, and Cambridge - with convenient access to public transportation, major hospitals and universities, and iconic attractions such as Fenway Park, the Freedom Trail, Boston Common, and the Seaport District. Guests appreciate transparent pricing, flexible self check-in, and responsive communication from booking through departure. Every stay includes utilities and Wi-Fi, plus a curated welcome book with local recommendations and neighborhood insights. Through this thoughtful, hospitality-driven approach, STARS of Boston provides more than a stay - a refined living experience that blends the privacy and comfort of home with the reliability and service standards of a boutique hotel. Recognized as a leading provider of furnished short-term apartments and corporate housing in Boston, STARS of Boston helps travelers feel at home in the city - whether visiting for business, relocation, studies, healthcare, or an extended getaway.
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